Partner Program

Who the program is designed for

OEM channel partners — distributors and resellers of Dell, HPE, Cisco, NetApp, Pure, Lenovo, Apple, NVIDIA whose end-customer engagements include refresh cycles. The ITAD tail is value the partner can monetise without taking on the operational complexity of running an in-house ITAD function. System integrators — Accenture, Deloitte, Cognizant, Tata Consultancy Services, Wipro, Capgemini, Atos, IBM Consulting and the regional equivalents — whose modernisation engagements include retiring on-premises infrastructure. Consulting firms — Big Four, sustainability consultancies, supply-chain advisories — whose engagements have a sustainability or compliance dimension that an ITAD vendor anchors. Accountancy practices — financial-audit-related engagements where ITAD documentation is in scope.

Channel-respect protocols

The non-negotiable: Maxicom does not resell partner-acquired equipment back into the partner's channel. Cross-border resale routing (MENA → ASEAN, IND → ASEAN, CA → US sub-tier markets) keeps surplus out of the partner's primary market. Where a partner specifically asks us to keep equipment in-region (rare, but seen), we route only through pre-approved buyer profiles that the partner has whitelisted. NDA discipline is standard.

Co-managed engagement model

For programme engagements where the partner is the prime contractor and Maxicom is the ITAD subcontractor: single SOW with the partner as the customer-facing entity, Maxicom executing operations under partner-prefixed manifests and partner-acceptable certificate format. For engagements where the partner refers Maxicom directly to their end customer: Maxicom is the prime contractor, partner receives a referral fee, partner remains visible on engagement reporting. Both models are accommodated.

Programme-level pricing

Multi-year partner agreements receive programme-level pricing: locked rates per asset class, locked SLAs, milestone-based settlement, quarterly reporting cadence. Pricing is discounted vs single-engagement rates by 10-25% depending on volume commitment. Partner-specific reporting cadences and certificate formats are accommodated under the agreement.

Partner-side reporting

Quarterly partner business review covering: engagement volumes through the partner channel, Reuse-First reuse rate aggregated across partner customers, settlement summaries, exception flags. Per-engagement reporting flows to the end customer (or to the partner where partner is the customer-facing entity). Partner gets aggregated visibility without per-customer detail except where the partner is contractually entitled.